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Become an expert in our products, our developers and their needs by providing effective technical consultation
Be the point of contact for Platform developers
Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
Help scale developer support with Sales and Partnership growth
Work directly with developers to resolve technical issues
Engage with the operations and engineering teams to build, drive and improve our tools and processes
Write production code that will improve our internal tooling and our external support channels
Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
Deliver data-driven, impactful results
Build understanding about the wide variety of software across the Platform at a deep engineering level
Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
At least 3 years of experience in software development
Excellent communication skills in English
Demonstrated creative problem-solving approach and strong analytical skills
Experience developing for mobile would be an advantage
Previous experience in software development or software consulting and support