Developer Support Engineer

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Responsibilities

  • Become an expert in our products, our developers and their needs by providing effective technical consultation
  • Be the point of contact for Platform developers
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
  • Help scale developer support with Sales and Partnership growth
  • Work directly with developers to resolve technical issues
  • Engage with the operations and engineering teams to build, drive and improve our tools and processes
  • Write production code that will improve our internal tooling and our external support channels
  • Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
  • Deliver data-driven, impactful results
  • Build understanding about the wide variety of software across the Platform at a deep engineering level

Requirements

  • Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
  • At least 3 years of experience in software development
  • Programming abilities in one or more of the following languages: Java, PHP, JavaScript, Objective-C
  • Excellent communication skills in English
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Experience developing for mobile would be an advantage
  • Previous experience in software development or software consulting and support


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